Frequently Asked Questions

Everything you need to know about caring for your home and wardrobe.

How do I know which laundry detergent is right for my fabric?

We offer specialized formulas for every fabric type, from Signature Detergent for everyday cottons to our Wool & Cashmere Shampoo for delicate natural fibers. Check our Fabric Care Guide for specific recommendations.

Are your cleaning products safe to use around pets and children?

Yes, our products are formulated with plant-derived ingredients and are free from harsh chemicals like phthalates, phosphates, and parabens, making them safe for the whole family when used as directed.

What is your return policy for opened products?

We want you to love your results. If you are not satisfied with a product, you can return it within 30 days of purchase for a full refund, even if it has been opened.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental U.S. Expedited shipping options are available at checkout if you need your home essentials sooner.

Do you offer international shipping?

Currently, we ship directly to customers within the United States and Canada. For other international locations, please check our Store Locator to find a global retail partner near you.

Are your bottles recyclable?

Sustainability is a priority for us. All of our packaging is made from 100% post-consumer recycled plastic and is fully recyclable after use.